Legal Information
Transparency and trust are at the core of our business.
Privacy Policy
Last updated: 01.01.2026
Wizarico is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information. Wizarico is developed and operated by Excelon Net OÜ, based in Tallinn, Estonia.
1. Information We Collect
We may collect:
- account information (name, email, login details)
- usage data (interactions with the chatbot, logs, analytics)
- website integration data (domain, plugin configuration)
- optional customer‑provided content
We do not collect unnecessary personal data.
2. How We Use Your Information
We use collected data to:
- operate and improve the Wizarico platform
- provide customer support
- ensure service security and performance
- comply with legal obligations
We do not sell or share client data with third parties.
3. Legal Basis (GDPR)
We process data based on:
- contract performance
- legitimate interest
- user consent (where applicable)
- legal compliance
4. Data Storage and Security
We use industry‑standard security measures to protect your data. Access is restricted to authorized personnel only.
5. Data Retention
We retain data only as long as necessary for service operation or legal requirements. Users may request deletion of their data at any time.
6. Third‑Party Services
Wizarico may integrate with external platforms (e.g., WordPress). These services have their own privacy policies, and we are not responsible for their practices.
7. Your Rights
Under GDPR, you have the right to:
- access your data
- request correction or deletion
- restrict or object to processing
- request data portability
To exercise these rights, contact us at development@wizarico.com.
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page.
Terms of Service
Last updated: 23.02.2026
Welcome to Wizarico, a service operated by Exelon Net OÜ (registry code 10640150, VAT EE100714953), located in Tallinn, Estonia. By creating an account or using our chatbot services, you agree to the following Terms of Service.
1. Description of the Service
Wizarico provides an AI‑powered chatbot designed primarily for customer support. Users can submit free‑form text, and the chatbot responds based on:
- its built‑in general knowledge,
- information and materials provided by the user,
- and, when necessary, escalation to a human operator.
The chatbot may occasionally generate incomplete or inaccurate responses. Human review may be triggered when the system cannot confidently answer.
2. User Responsibilities
By using the service, you agree that you will not:
- submit illegal, harmful, abusive, or offensive content;
- upload or use content that violates intellectual property rights;
- use the service to distribute spam, misinformation, malware, or conduct attacks;
- attempt to interfere with or disrupt the platform.
You are responsible for all activity performed under your account.
3. Account Registration
Access to the service requires creating a user account. You agree to provide accurate information and keep your login credentials secure. You are responsible for maintaining the confidentiality of your account.
4. Use of User‑Provided Data
Text and materials you provide are used only to operate your personal chatbot.
- Your data is not used to train global models or improve other users’ chatbots.
- Your data is not shared with third parties.
- Cookies may be used for functionality and analytics.
For more details, please refer to our Privacy Policy.
5. Intellectual Property
You retain ownership of the content you provide. AI‑generated responses may be used by you freely for personal or commercial purposes.
All platform software, branding, and underlying technology remain the property of Exelon Net OÜ.
6. Service Availability and Modifications
We reserve the right to:
- modify, update, or discontinue any part of the service at any time;
- suspend or terminate accounts that violate these Terms.
We aim to provide stable service but do not guarantee uninterrupted availability.
7. Disclaimer of Warranties
The service is provided “as is” and “as available”, without warranties of any kind. We do not guarantee:
- the accuracy or completeness of AI‑generated responses,
- that the service will be error‑free or uninterrupted.
You use the service at your own risk.
8. Limitation of Liability
To the maximum extent permitted by law, Exelon Net OÜ is not liable for:
- any direct, indirect, incidental, or consequential damages,
- loss of data, profits, or business opportunities,
- issues arising from inaccurate or incomplete AI‑generated responses.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved in Estonian courts, with Harju County Court as the court of jurisdiction unless otherwise required by law.
10. Contact Information
Exelon Net OÜ
Registry code: 10640150
VAT: EE100714953
Address: Tallinn, Estonia
Email: support@wizarico.com
11. Changes to These Terms
We may update these Terms from time to time. Continued use of the service after changes are published constitutes acceptance of the updated Terms.